Room Service Seattle Hotel Monaco

While in Seattle this week, Monday morning, I ordered room service for breakfast. This particular hotel served "between 7 and 7:30am" earliest order time. I needed to be in lobby at 7:30am to meet business associates. At 6:50am, I called the front desk to inquire if my breakfast might be there closer to 7am than 7:30, and got "no problem Ms. Fitz". At 7:07am, Isaac called to advise they were out of vegetarian sausage and wheat bread, so what else would I like. I indicated "bagel, 2 pieces of cheddar cheese, eggs" and that would be fine. At 7:17am, Andy showed up with the room service order. As Andy is walking out the door, I say "Andy, where is the cheddar cheese?". Andy says, "Oh. I will be right back in 3 minutes with the cheese". I don't threaten him, but I do strongly suggest that I am leaving the room at 7:28am to meet my business associates in the lobby so hurrying would be really good. Yes I already tipped him :) At 7:24am, Andy races to my door, knocks. I open the door. My jaw drops with a horrified look on my face. Andy has a huge smile on his face, and personally has selected in his two ungloved fingers 2 pieces of cheddar cheese, and presents them to me, very proudly. In the other hand, he has a small white place with lace paper dollie the cheese was sitting on, all uncovered on it's ride from the basement kitchen to the 7th floor through the public elevators where Andy pushed the elevator button, and knocked on my door and who knows what else with those hands............ There are many things I should have said, but I was so shocked, I simply said "I cannot believe you are handing me 2 pieces of cheese with your bare ungloved hands and the cheese isn't covered. Take the cheese and go" - something like that.

I call the front desk, where Claire is shocked as well. Claire calls someone and someone else calls someone after I indicate "I am NOT paying for the breakfast". What did Andy's mother teach him??????

Later that night, after my arrival in my room, Anthony the Senior Staff member, knocks on my door with bottle of wine and macaroons with appologies about Andy. (I actually hoped Andy was not fired that day but ....). Come to find out, Andy is 20, just got the job, very excited, must have been thinking about whatever 20 year olds think about at 7:24am in the morning, and saw himself in slow motion as he was giving me the cheese with his bare hands that this was not the right thing to do..................I told Anthony thank you, and that I hoped Andy learned something from this experience in life to take with him for his future :)